> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do refunds work and what can be refunded?

> How the gym issues refunds, which items are eligible, and how fees and tax are handled.

<Note>
  **Must know**

  * Refunds are issued by the **gym**, by cancelling specific items on an order — not as a free-form dollar amount you request yourself.
  * Only **paid** or **partly-paid** orders can be refunded. Right now, only **program** and **store-product** items are eligible.
  * You get the **full amount** back for a refunded item — the club absorbs the processing fee — and any tax is returned proportionally.
</Note>

Refunds in Uplifter work at the item level. Rather than typing in an amount, the gym cancels the specific line item (or items) being refunded, and Uplifter returns the money for exactly those items. That keeps your refund tied to what actually changed on the order.

## What can be refunded

* **Program** registrations and **store products** are refundable today.
* **Memberships, passes, and event** items **aren't refundable** through this flow yet.
* **Discount lines** can't be selected on their own — a discount stays attached to the item it applied to.

Each item can be refunded up to the amount you actually paid for it (after any discount). An order has to be **paid** or **partially paid** to be refundable in the first place.

## Fees and tax

You receive the **full price** of the refunded item back — the club covers the payment processing fee, so it's never deducted from your refund. **Tax** is refunded in proportion to the amount being returned, at the rate that applied when you bought.

To request a refund, contact the gym — they handle it from their side. Once it's issued, you can follow its progress on your **Orders** page; see the linked article for where the money goes and how long it takes.

**Related:** [Where does my refund go and how long does it take?](/families/families-payments-billing/where-does-my-refund-go-and-how-long) · [What does 'Refund reversed' mean?](/families/families-payments-billing/what-does-refund-reversed-mean) · [What do the order statuses mean?](/families/families-payments-billing/what-do-the-order-statuses-mean)