> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I buy something from my club's online store and pick it up?

> Pick an option on the product page, check what the item needs and where you collect it, then follow your order on Invoices.

<Note>
  **Must know**

  * **Pick a size or color, if offered,** on the product page before **Add to Cart**.
  * **Pickup items show the facility where you collect them,** on the product page, at checkout and on your receipt.
  * **Follow the order on Invoices:** it reads **Order received**, then **Fulfilled** once the club hands it over.
  * **You only see a store if your club sells online:** it appears once the club turns its store on and lists products.
</Note>

**Where to find it.** On your club website, open **Store** from the menu. If the club also sells passes, memberships or gift cards online, **Store** sits under **Shop**. Clubs that customize their menu may place it elsewhere.

<Steps>
  <Step title="Open the product">
    Select a product to open its page. Pickup items carry a **Pickup** tag in the store.
  </Step>

  <Step title="Choose an option, if there is one">
    If it comes in sizes, colors or similar, pick one under its heading, such as **Size**. Until you do, the button reads **Select \[option]**.
  </Step>

  <Step title="Check what the item needs">
    Some items need something first, such as a membership held by someone in your family. A **Before you get this item** box lists each one and what happens if you don't have it yet. Signed out? Select **Sign in** to see which of these your family already has.
  </Step>

  <Step title="Add to Cart and check out">
    Set the quantity, select **Add to Cart - \$\[total]**, then check out as usual.
  </Step>
</Steps>

**Where you'll pick it up.** A pickup item's page shows **Pickup from \[facility name]**, and the **i** beside it shows the facility's hours and, if the club shows it, the address. Checkout repeats it in a **Pickup Location** card. A pickup item with no facility set up isn't listed, and its page won't open.

**After you buy.** Your confirmation page and receipt email include the same **Pickup Location** card. The order also appears on **Invoices** in the family portal (on a phone, tap **More** first), with a fulfillment badge beside its payment badge. On the order's page, it sits at the top of **Review charges**.

| Badge | What it means |
| - | - |
| **Order received** | The club has your order but hasn't handed everything over yet. |
| **Fulfilled** | The club has handed your order over. |
| **Cancelled** | The order was cancelled. |

**Related:** [What do my invoice statuses mean?](/families/families-payments-billing/what-do-the-order-statuses-mean) · [How do I get a receipt for my payment?](/families/families-payments-billing/get-a-receipt-for-my-payment) · [How do I pay with a gift card at checkout, and what can I spend it on?](/families/families-payments-billing/pay-with-a-gift-card)