> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I reset a forgotten password?

> Request a password-reset link and choose a new password when you can't remember yours.

<Note>
  **Must know**

  * The password-reset link **expires after 1 hour** — request a new one if it lapses.
  * A new password must be at least **12 characters** and include upper- and lower-case letters, a digit, and a special character.
</Note>

If you can't remember your password, you don't need to create a new account — just reset it from the login page.

<Steps>
  <Step title="Request a reset link">
    On the login page, choose **Forgot your password?**, enter your email address, and submit. If an account exists for that address, a reset link is emailed to you.
  </Step>

  <Step title="Open the link in time">
    Open the email and click the reset link within **1 hour**. If it has already expired, you'll land on an **Invalid Reset Link** page — choose **Request New Reset Link** to start over.
  </Step>

  <Step title="Choose a new password">
    Enter a new password that meets the requirements (12+ characters, mixed case, a number, and a special character), confirm it, and save. You can then log in with the new password.
  </Step>
</Steps>

For security, the on-screen confirmation looks the same whether or not an account exists for the email you entered. Either way an email is sent: a reset link if the address has an account, or a short notice that no account was found. If nothing arrives, check your spam or junk folder before trying again.

**Related:** [How do I log in to my account?](/families/families-getting-started/log-in-to-my-account) · [Why do I need to enter an emailed code to log in?](/families/families-getting-started/why-am-i-asked-for-an-emailed-code)