> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't I see my athlete's latest evaluation or achievement yet?

> Evaluations and achievement awards reach the family portal only once your club publishes them, so here is how to check and what else can keep one hidden.

<Note>
  **Must know**

  * **Your club decides when evaluations reach you:** when staff publish them (the usual setting), straight away, or a set number of days after the evaluation.
  * **New achievement awards can wait too.** They stay hidden until your club publishes them, unless the achievement publishes automatically.
  * **Skill progress counts only evaluations you can see,** so it catches up once the evaluation is published.
  * **If a result disappears,** your club may have edited, unpublished or revoked it. Ask your club.
</Note>

**The short answer.** Most likely, your club hasn't published it yet. Evaluations and achievement awards wait for a publishing step.

<Steps>
  <Step title="Look on the Evaluations page">
    Go to **Athletes** and select the **Evaluations** label on your athlete's card (or **Evaluations** in the **Progress** section of their profile). If it isn't listed, it isn't published yet. Your club may show unpublished evaluations early with an amber **Draft** badge; those can still change.
  </Step>

  <Step title="Check Skill progress">
    Select the **Skills** label (or **View all** in **Progress**). A skill stays **Not Started** until an evaluation you can see marks it (a published one, or a **Draft** if your club shows drafts). It can move back if that evaluation is unpublished or deleted.
  </Step>

  <Step title="Check the Achievements page">
    Select the **Achievements** label. A new award missing from **Earned** is usually waiting for your club to publish it, even if the page says **No achievements yet**.
  </Step>

  <Step title="Still missing? Ask your club">
    Your club can tell you whether it is waiting, was corrected, or was taken back.
  </Step>
</Steps>

**When evaluations publish.** Your club picks one rule for each type of evaluation. Until it publishes, it's missing from the list, tab counts and stat tiles.

| Your club's rule | When you see the evaluation |
| - | - |
| Staff publish each one by hand (the default) | Once someone at the club publishes it |
| Publish as soon as it's recorded | As soon as the coach records a result |
| Publish after a set number of days | Overnight, once the evaluation date is that many days old (your club picks 1 to 365) |

**Why a result can disappear.** Editing a published evaluation unpublishes it, unless the person editing it keeps it published or the evaluation publishes as soon as it's recorded. Staff can also unpublish one. It returns once published again (as a **Draft** meanwhile, if your club shows drafts).

**The evaluation email.** It goes out only once the evaluation is published with a **Pass**, **Excellent** or **Satisfactory** result (never **Retry**), and only if your club sends it.

**When achievement awards publish.** A new award waits for someone at the club to publish it, unless the achievement publishes automatically or the staff member who awarded it published it straight away. Until then it's hidden entirely, even from **In progress**. If staff revoke an award, it no longer shows as earned and isn't awarded again automatically.

**Why In progress is missing.** **In progress** appears only if your club shows families achievements in progress (the usual setting) rather than earned ones only, and only for achievements tied to an evaluation your athlete has had. Others appear once earned.

**Other reasons.**

* **Shared access.** If an athlete is shared with you, you see skills, evaluations and achievements only if your access includes **View progress**, which the family owner chooses.
* **Training features off.** If your club doesn't use them, the profile has no **Achievements** card and the Achievements page stays empty.
* **Long histories.** The **Evaluations** page loads the 200 most recent (a note says so, and the totals still cover all). Skill progress counts at most the 2,000 most recent.

**Related:** [How do I view my athlete's evaluation results?](/families/families-following/view-evaluation-results) · [What are achievements and badges, and how does my athlete earn them?](/families/families-following/achievements-and-badges) · [How do I follow my athlete's skill progress?](/families/families-following/follow-skill-progress) · [What notifications and emails will I receive?](/families/families-following/notifications-and-emails-you-receive)