> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Why don't my co-guardian and I get the same emails about our athlete?

> Why two adults linked to the same athlete can get different club emails, and what to check on the Family page and in each person's own settings.

<Note>
  **Must know**

  * **Payment and invoice emails go only to the adult who pays that invoice.**
  * **Schedule, attendance and progress emails go only to adults whose access to the athlete includes that area.**
  * **Each adult's email and text settings are their own**, so one person opting out doesn't affect the other.
  * **Shared access starts with no athlete emails.** Emails about the athlete reach someone with Shared access only once **Receive updates** is ticked, and a new share leaves it unticked. Payment emails still follow whoever pays.
</Note>

**Why it happens.** Being linked to the same athlete doesn't mean sharing an inbox. Check these four things.

<Steps>
  <Step title="Check how each of you is linked">
    Open **Family** in the family portal sidebar (on phones, under **More**). A **Family owner**, **Co-manager** or **Guardian** in the athlete's family gets the athlete's schedule, attendance and progress emails. Someone under **People with access** on the **Shared access** card gets them only with **Receive updates** ticked, only for the areas ticked, and only from the clubs their access covers. With only **Receive updates** and **View schedule**, they get class reminders but not attendance or progress emails.
  </Step>

  <Step title="Check who paid">
    Receipts, invoices, payment notices and recurring-charge emails go only to the adult who pays that invoice, even when you're both guardians. Split the bills, and you split the payment emails.
  </Step>

  <Step title="Check whether your athlete is in two families">
    An athlete can belong to more than one family, such as one per household. Registration and membership notices stay with the family that made the purchase.
  </Step>

  <Step title="Check each person's own settings">
    Under **Settings**, the **Account Settings** page has **Email Preferences**, with a **Subscribed** or **Unsubscribed** switch per club that covers only you. Texts need your own consent under **SMS Notifications**. **Delivery paused** there means no club email is reaching that address, receipts included.
  </Step>
</Steps>

**Never a duplicate.** Each adult who should get a notice gets one copy, even if linked to the athlete more than one way.

**Changing what someone gets.** Only a family owner or co-manager can change Shared access, with **Review access** on the **Shared access** card, so ask them if that isn't you. See [How do I give someone limited access to one of my athletes?](/families/families-household/share-access-to-an-athlete).

**Related:** [What notifications and emails will I receive?](/families/families-following/notifications-and-emails-you-receive) · [How do I change someone's role, remove them or leave a family?](/families/families-household/manage-family-members) · [How do I stop or restart emails from my club?](/families/families-following/stop-or-restart-club-emails) · [How do I turn text message notifications on or off?](/families/families-following/turn-sms-notifications-on-off)