> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I stop or restart emails from my club?

> Turn a club's email off or back on in Email Preferences, and see what keeps arriving either way.

<Note>
  **Must know**

  * **Email Preferences in Account Settings has one switch per club.** Turn a club off to stop its campaigns, club reminders and closure emails. Your other clubs aren't affected.
  * **Receipts, invoices and payment notices keep coming** whatever you set, and so do automatic notices your club has switched on.
  * **The unsubscribe link in a club email flips the same switch.** Switch the club back to **Subscribed** to restart.
  * **"Delivery paused" means email to your address bounced or was blocked**, so nothing reaches it, receipts included. Contact your club to get it cleared.
</Note>

<Steps>
  <Step title="Open Email Preferences">
    Select **Settings** in the family portal sidebar (on a phone, tap **More**, then **Settings**). On **Account Settings**, **Email Preferences** lists each club you're linked to, marked **Subscribed** or **Unsubscribed**, with a switch beside it. With no clubs linked, it reads "You're not linked to any organizations yet."
  </Step>

  <Step title="Turn a club's email off">
    Turn off the switch beside the club. You see "Unsubscribed from emails" and the club shows **Unsubscribed**.
  </Step>

  <Step title="Turn it back on">
    Turn the switch back on. You see "Subscribed to emails" and the club shows **Subscribed**.
  </Step>
</Steps>

**From the email itself.** Every email campaign from your club ends with an **Unsubscribe** link that sets the same switch, no sign-in needed, even in an old email. The page that opens reads "You've been unsubscribed". Didn't mean to? Choose **Actually, keep me subscribed** and the page reads "You're subscribed again".

**What stops and what keeps arriving.** The note above the switches says turning a club off stops its "campaigns, reminders, and closure notices". Those reminders are only the ones your club built itself.

| Stops when you turn a club off | Keeps arriving |
| - | - |
| The club's email campaigns, of any kind | Receipts, invoices and payment notices |
| Reminders and notices the club set up itself: class and event reminders, evaluation-completed and skill-achieved emails | Automatic notices the club has switched on, such as program-start reminders, missed-attendance alerts and schedule-change notices |
| Holiday closure emails | Announcements in the [bell](/families/families-following/club-announcements-in-the-bell), closures included, because they aren't emails |

**Already showing Unsubscribed?** Your club's staff can also switch it from your account. If you didn't change it, ask your club.

**Delivery paused.** If email to your address bounced or was blocked, a **Delivery paused** notice appears above your clubs. Until it's cleared, no club's email reaches you, receipts included, even with a club switched on.

**What the notice says.** After a bounce it reads "Email to this address could not be delivered, so we've stopped sending to it. Update your address or ask your gym for help." Otherwise it reads "Email delivery to your address is paused, so we've stopped sending to it. Contact your gym to get this cleared once the address works again." Texts aren't affected.

**Texts and chat are separate.** Texts follow your SMS consent under **Phone Number** on the same page. Whether your club's chat messages also arrive by email is your club's setting.

**If a club deactivates or removes your account**, you get no email or text from that club at all. Automatic charges your club set up can still run, without receipts or failed-payment emails, so ask your club if you're still being charged.

**Related:** [What notifications and emails will I receive?](/families/families-following/notifications-and-emails-you-receive) · [How do I turn text message notifications on or off?](/families/families-following/turn-sms-notifications-on-off) · [What happens when the club closes for a holiday?](/families/families-following/holiday-closures-and-schedule) · [Why don't my co-guardian and I get the same emails about our athlete?](/families/families-following/why-dont-we-both-get-the-same-emails-about-our-athlete)