> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I manage and fulfill store orders?

> Browse orders with status, source, and search filters, and move each order between Pending, Fulfilled, and Cancelled.

<Note>
  **Must know**

  * Available on plans that include **Store** — if you don't see it, ask your Uplifter contact.
  * Online orders start as **Pending**; POS orders start as **Fulfilled**.
  * You can mark an order **Fulfilled**, **Cancel Order**, or **Reopen Order** back to Pending.
  * Cancelling an order does **not** return its items to inventory.
</Note>

Every store sale — online or POS — creates an order under **Dashboard → Store → Orders**. This is where you hand off merchandise and keep track of what's outstanding.

## Finding orders

The list shows each order's reference, date, customer, source, fulfillment, payment, and status. Filter by **Status** (All Statuses, Pending, Fulfilled, Cancelled), by **Source** (POS or Online), or type in the **Search by customer or reference** box. Expand a row to see its line items and, for pickup orders, the pickup location.

## Advancing an order

<Steps>
  <Step title="Open the order's Actions menu">
    Click the menu on the order's row.
  </Step>

  <Step title="Fulfill a Pending order">
    Choose **Mark Fulfilled** once the customer has their items. Uplifter records who fulfilled it and when.
  </Step>

  <Step title="Cancel or reopen">
    From a Pending order, choose **Cancel Order** if it won't be completed. From a Fulfilled or Cancelled order, choose **Reopen Order** to send it back to Pending.
  </Step>
</Steps>

Cancelling here only changes the order's status — it does not restock inventory or refund the buyer. To return money, refund the underlying paid invoice through your Financials.

**Related:** [What is the online store and POS?](/club/website-store/what-is-store-and-pos) · [How do I offer product pickup at a facility?](/club/website-store/offer-product-pickup-at-facility) · [Refund a paid invoice](/club/refunds-cancellations/how-do-i-refund-a-paid-invoice)