> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I cancel or return a store item and refund the customer?

> Cancel a pending store item or return a fulfilled one from Store > Orders, decide whether it goes back into stock, and refund the customer in the same step.

<Note>
  **Must know**

  * **Item by item.** In **Store > Orders** (clubs with the **Store** feature), cancel a **Pending** item or return a **Fulfilled** one. **Cancel items…** handles several.
  * **Restock rules.** Cancelling restocks automatically. A return restocks only if **Restock inventory** is ticked (on by default). An item restocks at most once.
  * **Where the money goes.** The original payment method, a recorded cash refund, or (for a family's order) account credit. Any tax and fees on the item are refunded on top.
  * **Big refunds wait.** A refund to the original payment method that takes your club past its daily refund limit is held for review. The item stays active until it's approved.
</Note>

**Where to find it.** You need the **Edit Financials** permission. In **Store > Orders**, click the order (or **View**). Under **Items**, a **Pending** item's menu has **Cancel…** and a **Fulfilled** item's menu has **Return…**. **Cancel items…** on the order row lists each open item with a checkbox, marked **Cancel** or **Return**, and refunds each one you select in full.

<Steps>
  <Step title="Check the stock">
    A cancel says "Inventory for this item is restocked automatically." A return shows **Restock inventory**, ticked; untick it if the item can't be resold.
  </Step>

  <Step title="Set the refund">
    On a paid order, a cancel has **Also refund the customer** ticked; a return goes straight to the amount. **Refund amount** starts at the item's full amount and can't go higher. On a return, enter 0 for no refund. Then pick **Refund to**.
  </Step>

  <Step title="Review and confirm">
    Click **Review refund** to see **Item refund**, any tax and fee rows, and **Total refund**. Click **Cancel item**, **Record return** or **Cancel items**. A message such as "Return recorded. Refund of \$25.00 sent." confirms it. To back out, click **Back**, then **Keep item** (or **Keep items**).
  </Step>
</Steps>

| Refund to | When it is offered | What happens |
| - | - | - |
| **Original payment method** | Default when the order has a refundable payment; otherwise disabled: "(no refundable payment on file for this order)" | Refunds how the customer paid. A family gets a refund email. |
| **Record cash refund** | Always | Records cash you hand back. No email. |
| **Account credit** | A family's order, not a walk-in sale | Adds it to the family's account credit. No email. |

**When a refund needs review.** Past the daily refund limit, a refund to the original payment method shows **Refund queued for internal review**. The item isn't cancelled or returned until it's approved, and new refunds to the original payment method are blocked meanwhile. Cash and account credit skip the limit.

**What can't be undone.** A cancelled or returned item is struck through, has no further actions and can't be reopened. **Reopen (mark pending)** only undoes a mis-clicked **Fulfill**, with no refund or restock.

**Point of sale orders.** Pickup items are **Fulfilled** once the sale goes through, so use **Return…**. A walk-in sale can't take account credit.

**Cancelling from Financials.** Cancelling a store line from its invoice restocks a Pending item, not a Fulfilled one, so return those from **Store > Orders**. Lines from before order tracking never restock automatically: use **Restock** on **Store > Products**. For other charges, see [How do I refund a customer on a paid invoice?](/club/refunds-cancellations/how-do-i-refund-a-paid-invoice)

**Related:** [How do I manage and fulfill store orders?](/club/website-store/manage-and-fulfill-orders) · [How do I track and restock inventory?](/club/website-store/track-and-restock-inventory) · [What is the \$1,000 daily refund limit?](/club/refunds-cancellations/daily-refund-limit) · [What happens when a refund is queued for review?](/club/refunds-cancellations/refund-queued-for-review)