> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I customize the waitlist opening email?

> The waitlist emails Uplifter sends families automatically, and how to preview one or send yourself a test.

<Note>
  **Must know**

  * Uplifter now sends the waitlist emails automatically — they're built in and turned on for every club, with nothing to set up.
  * Their wording and timing are managed by Uplifter, so they're locked: you can preview an email or send yourself a test, but you can't rewrite the copy.
  * All of them go to guardians by email.
</Note>

Uplifter sends families four automatic emails across the waitlist journey:

* **Waitlist Join Confirmation** — sent the moment an athlete is added to a waitlist, so the family knows they're in line.
* **Waitlist Promotion** — sent when a spot opens and the athlete is moved into the program (for paid programs, once the charge clears).
* **Waitlist Payment Failed** — sent when a promotion charge doesn't go through, prompting the family to pay within 24 hours to keep the spot.
* **Waitlist Payment Expired** — sent when that 24-hour window lapses and the spot is released.

**Where to find them.** Go to **Settings → Communication → Notifications** and open the **System Rules** tab. Each waitlist email is listed there and shows as **Active**. Open one to preview the exact wording, or use **Send Test** to email yourself a copy.

**They're locked.** These are system rules — their subject, body, and timing are set by Uplifter and can't be edited, so you'll see **View** rather than **Edit**. Avoid adding your own rule for the same event, too: a duplicate rule would send families two copies of the same email.

If the built-in wording doesn't fit your club, reach out to Uplifter support.

**Related:** [What happens when a spot opens in a full program?](/club/waitlists/what-happens-when-a-spot-opens-in-a-full-program) · [What happens when a promoted athlete's payment fails?](/club/waitlists/what-happens-when-a-promoted-athletes-payment-fails) · [How do I automatically promote people off the waitlist?](/club/waitlists/how-do-i-automatically-promote-people-off-the-waitlist)