> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't an imported staff member sign in, and how do I invite them?

> Staff imported without an email address can't sign in until you add one and send them an invite.

<Note>
  **Must know**

  * **No email, no sign-in.** Staff imported without an email address can't sign in or receive email until you add one.
  * **Add it with Edit Details.** Leave **Send an invitation** on to invite them as you save. Sending needs the **Create Staff** permission.
  * **The link lasts 7 days.** If it lapses, resend it with **Send Invite**.
</Note>

**Where you'll see it.** In **My Organization > Staff**, someone imported without an email shows an **Imported - no email yet** badge where their email would be. Their profile shows **No email address yet**: "This staff member was imported without an email address, so they cannot sign in or be contacted." Their **Actions** menu has no **Send Invite** or **Send Password Reset** yet.

<Steps>
  <Step title="Open Edit Details">
    Open the person's **Actions** menu and choose **Edit Details**, or click **Edit Details** on their profile. **Edit Staff Details** opens with the **Email Address** field blank.
  </Step>

  <Step title="Add their email address">
    Type the address they'll sign in with. If you have **Create Staff**, a **Send an invitation** switch appears, on by default: "Emails this address a link to set a password and join your organization."
  </Step>

  <Step title="Save">
    Click **Save Changes**. With the switch on, you'll see "Details saved and an invite was sent to \[email]." They stay **Invited** until they accept.
  </Step>
</Steps>

**Permissions.** Saving the address needs **Edit Staff**. Without **Create Staff** the switch doesn't appear: the address saves, but no invite goes out until someone with that permission uses **Send Invite**.

**Addresses Uplifter refuses.** Uplifter won't save an address another account already uses or an Uplifter staff address. If the person also belongs to another club, only they or support can change their address.

**What they do next.** The link opens **Set Up Your Account**, where they choose a password, add a phone number, confirm they're 18 or older and accept the terms. If the link lapses, **Send Invite** sends a fresh one.

**Imported with an email?** Some staff arrive **Active**, because their account in your previous system was already set up. Others arrive **Invited**: choose **Send Invite** from their **Actions** menu to email them a link.

**Related:** [How do I invite a staff member?](/club/staff-operations/invite-a-staff-member) · [What happens after I send a staff invitation?](/club/staff-operations/staff-invitation-lifecycle) · [What's on a staff member's profile?](/club/staff-operations/whats-on-a-staff-members-profile)