> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does a refund cost my club more than the amount refunded?

> Your club absorbs the payment processing fee on refunds, so the true cost is refund plus fee.

<Note>
  **Must know**

  * Your club **absorbs the processing fee** on a refund. Your true cost is **refund amount + fee** (roughly 3.5%, based on your plan's rate).
  * When the refund goes through, that fee is pulled from your balance account back to Uplifter.
  * A balance pre-check **blocks** the refund if your balance can't cover the refund amount.
</Note>

When a customer originally paid, your club paid a processing fee on that transaction. When you refund them, the original fee isn't returned to you — and the refund itself is processed too. The result: a refund costs your club a little more than the amount handed back.

**The math.** If you refund $100 and your rate is 3.5%, the refund dialog shows the **$100\*\* going back to the customer. Your club's true cost, though, is about \*\*$103.50** — the $100 returned plus the \~\$3.50 fee you don't get back. That fee isn't shown in the refund dialog itself; it appears afterward as a **Refund processing fees** line in the invoice's payout summary, where the fee is pulled from your balance back to Uplifter.

**The balance check.** Before submitting, we confirm your balance can cover the refund amount. If it can't, the refund is blocked and the dialog tells you the **Available** balance versus what's **Required** — once your balance covers that amount, you can try again.

This fee is the club's cost — separate from the tax and any service fee that get returned to the customer as part of the refund total.

**Related:** [Which purchases can I refund?](/club/refunds-cancellations/which-purchases-can-i-refund) · [What do the tax and service-fee lines mean?](/club/refunds-cancellations/tax-and-service-fee-on-a-refund) · [What happens after I issue a refund?](/club/refunds-cancellations/what-happens-after-i-issue-a-refund) · [Who pays processing fees?](/club/money-payouts-accounting/who-pays-processing-fees)