> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# What happens after I issue a refund?

> The refund lifecycle: the refund is recorded, the customer is emailed, and the money settles — and with Cancel & refund the spot is freed too.

<Note>
  **Must know**

  * Most refunds start as **pending** and move to **settled** once your payment processor has sent it — card refunds are usually quick; ACH returns take longer.
  * When a card refund goes out and the invoice has a linked customer account, the refund email always sends — it's a money-movement notice and isn't affected by your notification settings.
  * A **full refund** marks the invoice **Refunded** the moment you submit; a partial one shows **Partially refunded**. If the refund is over your daily limit, nothing changes until it clears review.
</Note>

Once you confirm a refund, here's what happens.

**The refund is recorded — and, with Cancel & refund, the spot too.** As soon as you submit, a pending refund is recorded on the invoice. With **Cancel & refund** the selected lines are cancelled along with the program enrollments or store orders they paid for; with **Refund only** the money goes back and those items stay active. Only program enrollments and store products can be selected; memberships, passes, and competition or event entries can't be refunded yet. Once the refund covers the whole invoice its status becomes **Refunded** (a partial refund shows **Partially refunded**). One exception: if the refund would push your club past its **\$1,000 daily refund limit**, it's queued for review instead — nothing is cancelled until the review clears.

**It's sent to the processor.** A card refund is forwarded on — the money hasn't reached the customer yet. A **recorded cash refund** skips this: it's logged as already settled and sends no refund email.

**The customer is emailed.** Once a card refund is on its way, the family receives a refund confirmation. When the invoice has a linked customer account this email always sends, whatever your notification settings; a manual or walk-in sale with no account on file won't generate one. If the refund also ended an athlete's whole enrollment, the family also gets a **Program Cancellation** notice — a locked system notification you can view but not change.

**It settles.** When your processor confirms it has sent the refund, its status moves from pending to **settled**. If a card refund hasn't landed after about 10 days, contact support; bank (ACH) returns can take a month or more. "Settled" means the money was sent, not proof it landed — a bank can still reverse an ACH deposit later.

If something goes wrong afterward, see the related articles below.

**Related:** [What if a refund fails or the bank reverses it?](/club/refunds-cancellations/refund-fails-or-bank-reverses) · [What happens when a refund is queued for review?](/club/refunds-cancellations/refund-queued-for-review) · [What happens to a registration when I refund it?](/club/refunds-cancellations/what-happens-to-registration-when-refunded) · [Why does a refund cost more than the amount refunded?](/club/refunds-cancellations/why-refund-costs-club-more)