> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# What happens if a refund fails or the bank reverses it?

> The unhappy paths: a refund that never goes through, and one the bank reverses days later.

<Note>
  **Must know**

  * If a refund **fails**, the customer was never charged back and the original payment is untouched — both you and the customer are emailed.
  * If the customer's bank **reverses** the deposit days later, you're notified, but the cancellation still stands.
  * Cancelled line items are **not** automatically restored after a failure or reversal.
</Note>

Almost all refunds settle normally. Two exceptions are worth understanding.

**A refund that fails.** Occasionally a refund can't be completed by the payment processor. When that happens the customer is *not* charged back and their original payment is left exactly as it was — no money was lost. Both you and the customer receive an email letting you know the refund didn't go through. The daily-refund budget it had reserved is released for your other refunds that day. Note that the line stays cancelled and there's no retry button for that specific refund — if the customer still needs their money back, contact Uplifter support.

**A refund the bank reverses.** A refund can settle successfully and then be reversed by the customer's bank days later — most often with bank-based (ACH) deposits the bank ultimately rejects. When that happens, you're notified so you can follow up. The customer isn't emailed by us in this case, because their bank has already told them.

**The cancellation stands.** In both situations the enrollment, registration, or order that was cancelled stays cancelled — nothing is automatically re-created and the spot is not restored. If the athlete should keep their place, re-enroll them and, if needed, re-issue the refund.

**Related:** [What happens after I issue a refund?](/club/refunds-cancellations/what-happens-after-i-issue-a-refund) · [What happens to a registration when I refund it?](/club/refunds-cancellations/what-happens-to-registration-when-refunded) · [Why does a refund cost more than the amount refunded?](/club/refunds-cancellations/why-refund-costs-club-more) · [What does "refund reversed" mean? (families)](/families/families-payments-billing/what-does-refund-reversed-mean)