> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I cancel an unpaid invoice?

> Void a draft or unpaid invoice with the Cancel invoice action when no money has been paid.

<Note>
  **Must know**

  * **Cancel invoice** appears only on **Draft** or unpaid (**Sent** / **Overdue**) invoices. A **Paid** or **Partially paid** invoice can't be cancelled — you refund it instead.
  * No money moves, because nothing was ever paid.
  * Cancelling can't be undone.
</Note>

Use this when an invoice was created or sent by mistake, or the family no longer owes it. Because nothing has been paid, cancelling simply voids the charge — there's nothing to refund.

<Steps>
  <Step title="Open the invoice">
    Go to **Financials → Invoices** and open the invoice. A draft or unpaid invoice shows **Edit invoice** and **Cancel invoice** in the header.
  </Step>

  <Step title="Click Cancel invoice">
    A confirmation appears warning that cancelling **removes the charge from the guardian's balance** and can't be undone.
  </Step>

  <Step title="Confirm">
    Confirm to void the invoice. Its status changes to **Cancelled**.
  </Step>
</Steps>

**What changes.** The invoice is marked **Cancelled** and no longer counts as owed. If the invoice had been sent (so the amount was sitting on the family's outstanding balance), that amount is removed from their balance. No funds change hands because none were collected.

**If a payment is in progress.** If the family is mid-payment when you try to cancel, the action is blocked and you're asked to refresh — this prevents cancelling an invoice that's about to be paid.

**Already paid?** If the invoice is **Paid** or **Partially paid**, you won't see **Cancel invoice**. Money has moved, so you use the refund flow instead.

**Related:** [What's the difference between cancelling and refunding?](/club/refunds-cancellations/cancel-vs-refund-difference) · [How do I refund a paid invoice?](/club/refunds-cancellations/how-do-i-refund-a-paid-invoice) · [Cancel a line item without refunding](/club/refunds-cancellations/how-do-i-cancel-a-line-item-without-refunding)