> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I refund rate-card tuition?

> Refund tuition without ending an enrollment, enter the amount in minutes, and choose where the money goes.

<Note>
  **Must know**

  * **Refund only (keep items active)** is the tool for tuition: it returns money without cancelling enrollments or registrations. It needs a positive amount and never touches tier or recurring state.
  * **Cancel & refund** instead cancels the line and its registration, and can refund **\$0.00** to cancel without refunding.
  * Rate-card tuition lines get a **\$ / Minutes** toggle no other line has. Minutes convert at the line's per-minute rate — its monthly share ÷ 4 weeks ÷ the program's weekly minutes.
  * Destinations are **Original payment method** or **Record cash refund (handled outside the platform)**; record-only moves no funds through Uplifter and skips refund caps and balance checks. On an invoice both stay selectable; a drop or session cancellation picks cash when there's no original method.
  * Refunding needs permission to edit financials. Rate cards are available on plans that include **Rate Cards** — if you don't see them under **Settings → Financials**, ask your Uplifter contact.
</Note>

<Steps>
  <Step title="Select the tuition lines">
    Open the family's invoice, start the cancel/refund flow, and tick the per-class tuition lines. Each shows **Max \$X** — that line's own amount after discounts, which is the most you can enter. It is *not* reduced by credits already issued on that line, so check the refund history first. The invoice total still can't exceed what's been paid, less earlier refunds.
  </Step>

  <Step title="Switch to Refund only">
    Choose **Refund only (keep items active)**. Optionally book it to a goodwill bucket (Promo, Scholarship, Employee, Goodwill) rather than reversing each line's category.
  </Step>

  <Step title="Enter the amount and confirm">
    Type dollars, or flip the row to **Minutes** — the dollar equivalent appears below. Check the **Total refund**, choose the destination under **Refund to**, then confirm.
  </Step>
</Steps>

**Dropping an athlete or cancelling a session.** The per-athlete **Cancel** action on a program's **Athletes** tab can include a refund: the enrollment ends, and the refund runs separately against the current-cycle tuition line. Cancelling a session issues per-athlete **session credits** for that session's minutes instead, leaving enrollment and tier untouched — you enter the tuition credit; tax and fees follow.

**One caveat.** A refund-only credit leaves the tuition line active, so it still counts as paid this cycle and never changes the tier or a later mid-cycle upgrade — a refund that *cancels* the line does. To change what's billed forward, change the enrollment, schedule, or tiers.

**Related:** [How does rate-card billing charge families?](/club/rate-cards/how-rate-card-billing-charges-families) · [How do I refund a customer on a paid invoice?](/club/refunds-cancellations/how-do-i-refund-a-paid-invoice)