> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Why was an invoice I sent cancelled automatically?

> When Uplifter cancels an unpaid invoice your staff created because the family already has what it billed, where the reason shows, and what to do next.

<Note>
  **Must know**

  * **It stops double billing.** An unpaid invoice you created is cancelled automatically when the same program, membership or pass is settled another way: online by the family, or by a payment or enrollment your staff record.
  * **The whole invoice is cancelled,** not just the matching line. The charge comes off the guardian's balance, and every admin gets an email with the reason and the amount.
  * **Money on it means it stays.** An invoice with any payment or refund on it is never cancelled this way.
</Note>

**When it happens.** Uplifter checks invoices your staff created that are still **Draft**, **Unpaid**, **Past due** or **Overdue**. One is cancelled when:

| What happened | What the invoice was billing |
| - | - |
| Settled another way: online by the family, or a staff-recorded payment or enrollment | The same program (full enrollment) or membership for the same athlete, or the same pass for the same guardian |
| An admin comped it: **Comp (no charge)** on the membership, or the **Comp** charge method on the program | That membership or program for that athlete |
| A cycle of an auto-renewing membership was paid for or comped | A later cycle of it, which the recurring charge already covers |

**Drop-ins don't count.** A drop-in bought online never cancels an invoice, and a full enrollment never counts as paying for an invoiced drop-in.

**Where the reason shows.** Open the invoice in **Financials > Invoices**. Under the reference it reads, for example: "Automatically cancelled: the customer paid for \[item] online, so this invoice would have billed it twice. Re-issue an invoice for anything still owed."

**Who is told.** Every admin gets an email, "Invoice \[reference] was cancelled automatically", with the reason and the amount voided. The family isn't emailed, so tell them if they need to know. If no email arrived, check that **Invoice auto-cancelled** is switched on in the **System Rules** tab of **Settings > Communication > Notifications**.

**What to do next.** Nothing on the cancelled invoice is billed anywhere else. Its menu now offers only **View invoice**, so use **Create Invoice** to bill anything still owed.

**When it's left alone.** An invoice with a payment, a refund or a payment in progress is never cancelled this way. If the family paid for the same thing twice, refund one of the payments yourself.

**Related:** [What do the invoice statuses mean?](/club/payments-checkout/invoice-statuses-explained) · [How do I create and send an invoice?](/club/payments-checkout/create-and-send-an-invoice) · [How do I cancel an unpaid invoice?](/club/refunds-cancellations/how-do-i-cancel-an-unpaid-invoice) · [How do I refund a customer on a paid invoice?](/club/refunds-cancellations/how-do-i-refund-a-paid-invoice)