> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# When do families get reminders about an unpaid invoice?

> Which reminder emails go out for an unpaid invoice and when, which invoices qualify, and what you can change.

<Note>
  **Must know**

  * **Two reminders, on by default.** Families get **Payment Reminder** 3 days before an invoice's due date and **Payment Reminder Urgent** 1 day after it.
  * **Only sent invoices that still owe money.** The invoice also needs a due date and a guardian. Drafts never get a reminder.
  * **Wording and on/off are yours, timing isn't.** Under **Settings > Communication > Notifications > System Rules** you can reword or switch off either email, but not change when it goes out.
</Note>

**What goes out and when.** Two built-in rules cover unpaid invoices, and every club starts with both switched on:

| Rule | When it goes out | Who gets it |
| - | - | - |
| **Payment Reminder** | 3 days before the due date | The guardian on the invoice |
| **Payment Reminder Urgent** | 1 day after the due date | The guardian on the invoice |

Each goes out once per invoice. Both count from the due date, not your grace period, so the urgent one can arrive while the invoice still reads **Past due**.

**Which invoices qualify.** Any sent invoice that still owes money gets reminded, whatever unpaid badge it's showing: **Unpaid**, **Past due**, **Overdue**, **Partially paid**, **Processing**, **Retrying** or **Failed**. A **Draft** never triggers one, and an invoice with no due date or no guardian is skipped.

**What you can change.** Go to **Settings > Communication > Notifications** and open the **System Rules** tab. From a rule's row menu, choose **Edit** to change the **Email subject** and **Email body**, or **Disable** to switch it off (**Enable** turns it back on). The timing is fixed for every club. [How do I edit or turn off a built-in notification?](/club/communications/how-do-i-edit-or-turn-off-a-built-in-notification) walks through the editor.

**Not the recurring charge reminder.** Automatic [recurring charges](/club/payments-checkout/what-are-recurring-charges) send their own reminder 3 days before each charge, separate from these two.

**Related:** [What are notification rules and reminders?](/club/communications/what-are-notification-rules-and-reminders) · [What do the invoice statuses mean?](/club/payments-checkout/invoice-statuses-explained) · [How do I share an invoice's payment link?](/club/payments-checkout/share-invoice-payment-link) · [What are recurring charges?](/club/payments-checkout/what-are-recurring-charges)