> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I resend a receipt to a customer?

> Resend the payment receipt for a paid invoice, and where families find their own copy.

<Note>
  **Must know**

  * **Resend receipt** is available on invoices with a payment on them — **Paid**, **Partially paid**, and **Partially refunded**.
  * A short cooldown (about 3 minutes) applies between receipt sends, so a family can't be emailed duplicates.
  * Families can also view and download their own receipt from their account — you don't always have to send it.
</Note>

When a family says they can't find their receipt, you can fire off another copy in a couple of clicks.

<Steps>
  <Step title="Find the paid invoice">
    Go to **Financials → Invoices** and locate a **Paid**, **Partially paid**, or **Partially refunded** invoice. Open the row's **⋯** menu, or open the invoice to use its header buttons.
  </Step>

  <Step title="Resend the receipt">
    Choose **Resend receipt**. The receipt email goes to the guardian on the invoice.
  </Step>
</Steps>

If you just tried and the option seems unresponsive, wait a few minutes — the cooldown prevents back-to-back sends.

Note that **Resend receipt** is different from **Resend invoice**: receipts go out for invoices that are already paid, while resending an invoice (or copying its payment link) is for invoices still awaiting payment.

Families don't have to wait on you, either — every paid order shows a receipt they can open and download from their own account at any time.

**Related:** [How do I share an invoice's payment link?](/club/payments-checkout/share-invoice-payment-link) · [What do the invoice statuses mean?](/club/payments-checkout/invoice-statuses-explained) · [Get a receipt for my payment](/families/families-payments-billing/get-a-receipt-for-my-payment)