> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I manage an invoice that's on a payment plan?

> Record a cash, check or e-transfer installment, move a plan to another card, retry a failed installment, or stop the remaining installments on a payment plan invoice.

<Note>
  **Must know**

  * **Uplifter turns it on.** Payment Plans is a club feature that is off by default.
  * **Three buttons on an active plan.** **Record payment** settles one installment paid by cash, check or e-transfer, **Change card** moves the plan to another saved card, and **Cancel installments** stops the rest.
  * **Stopping installments refunds nothing.** The guardian won't be charged again and their balance clears; money already collected is kept.
  * **A declined installment is tried again** on later daily runs (8:00 AM Eastern). **Retry now** on the payment schedule charges it straight away.
</Note>

**Where to find it.** In **Financials > Invoices**, a plan's order invoice (the one from checkout) reads **Payment plan · \[X] of \[N] paid**, plus a red **· Installment overdue** when one is late. The guardian's **Billing** tab shows the same. Each installment is collected on its own invoice, marked **Plan installment \[n] of \[N]**. Open the order invoice for the plan buttons and its **Payment plan** schedule. It has no **Take payment** button. If the order invoice itself is still unpaid, **Charge on terminal** takes a card in person.

**Before you start.** **Settings > Organization > Features** shows whether **Payment Plans** is on. Only Uplifter can change it. While it's off, the plan buttons and **Retry now** are hidden and running plans freeze: nothing is charged or moves toward failing.

<Steps>
  <Step title="Open Record payment">
    Click **Record payment** to record money collected outside Uplifter against one installment, so it won't be charged automatically.
  </Step>

  <Step title="Pick the installment and method">
    Under **Apply to**, choose **Installment \[n] - \$\[amount]** (a failed one is marked **(failed)** and preselected). **Amount** must match the installment plus its tax, so you can't record part of one. Set **Method** to **Cash**, **Check**, or **Interac E-transfer** (Canadian clubs) or **E-transfer** (everywhere else).
  </Step>

  <Step title="Save">
    Click **Record payment**. You see "Payment recorded", and the payment lands on that installment's own invoice.
  </Step>
</Steps>

**Move the plan to another card.** Click **Change card**, pick another saved card in **Change payment method**, and click **Change card** ("Authorized card updated"). Every plan on the invoice moves, and a failed installment goes back on the schedule for the next daily run (8:00 AM Eastern). You can't add a card here: the guardian adds one in the family portal. A card paying an active plan can't be removed until the plan moves off it.

**Stop the remaining installments.** Click **Cancel installments**. In **Stop remaining installments?**, click **Stop installments** (or **Keep schedule** to back out). You see "Remaining installments cancelled". Every plan on the invoice stops and the schedule shows what was **Forgiven**. The enrollment isn't changed.

**Retry a failed installment.** **Retry now** appears beside any installment a charge was already tried on. It charges the card straight away, without waiting for the daily run (8:00 AM Eastern) (**Charging…**, then "Installment charged"). If the card is declined again, an error says why.

**When an installment fails.** The daily run (8:00 AM Eastern) charges each installment on its due date and tries a declined one again on later daily runs. After the last decline the installment reads **Overdue** (the family portal shows it as **Failed**; an installment the family sees as **Overdue** is one you see as **Past due**) and its own invoice stays unpaid. The athlete stays enrolled. The family gets the **Payment Plan Installment Failed** email and staff with a financials permission get **Payment Plan Failed (Admin)**.

| State | What it means |
| - | - |
| **Past due** | Past its due date and not tried yet. |
| **Failed - retrying** | The card was declined; the next daily run (8:00 AM Eastern) tries again. |
| **Overdue** | Every attempt was declined. |
| **Blocked (club configuration)** | Your club's payment setup stopped the charge before it reached the card. The family wasn't charged or told; your admins are emailed and must fix the setup. |
| **Deferred (awaiting processor)** | The payment provider hasn't answered yet. Don't touch the card: the retries on each daily run (8:00 AM Eastern) can't charge it twice. |

**What the family sees.** The family portal names two of these differently: **Overdue** here shows as **Failed** for the family, and **Past due** shows as **Overdue**.

Only **Past due**, **Failed - retrying** and **Overdue** mark the order **Installment overdue**. **Blocked** and **Deferred** never count as the family being late. See [what the family sees](/families/families-payments-billing/what-happens-if-a-payment-plan-installment-fails).

**Refunds.** A negative **Installments (charged later)** line keeps the order invoice's total to what was collected at checkout, and caps refunds on it at that. Each installment is refunded from its own invoice. See [cancelling or refunding a plan](/club/refunds-cancellations/what-happens-to-a-payment-plan-when-i-cancel-or-refund).

**Related:** [How do I let families pay for a program with a payment plan?](/club/programs-classes/offer-a-payment-plan) · [How do I take a payment on an invoice?](/club/payments-checkout/take-a-payment-on-an-invoice) · [What happens when a recurring charge fails?](/club/payments-checkout/what-happens-when-a-recurring-charge-fails) · [How do I refund a customer on a paid invoice?](/club/refunds-cancellations/how-do-i-refund-a-paid-invoice)