> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't I get into my club dashboard?

> What each message on the way into the admin dashboard means, and what to do about it.

<Note>
  **Must know**

  * **Confirm your age once.** New staff accounts must confirm they're 18 or older on a **One more thing** page before the dashboard opens.
  * **Access Deactivated** means an admin at that club turned off your staff access; only a club admin can turn it back on.
  * **Invitations expire after 7 days.** Ask your club admin to send a new one.
  * **Use the address your club has on file.** A Google or Microsoft account with a different address isn't recognized.
</Note>

**Find your message.** Match what stops you on the way into the admin dashboard to a row below.

| Message | What it means | What to do |
| - | - | - |
| **Invalid email or password. Please try again.** | The details don't match, or the account only uses Google or Microsoft (no password). | Retype them, use Google or Microsoft, or [reset your password](/club/get-set-up/reset-dashboard-password). |
| **Please wait a few minutes before trying again.** or **Too many sign-in attempts. Please wait a moment, then try again.** | Too many tries in a short time. | Wait a few minutes, then try again. |
| **Invalid or expired verification code.** or **Invalid or expired code. Please try again.** | The emailed code is wrong or more than 10 minutes old. | Select **Resend code** and use the code in the new email. |
| **This email already has a password. Sign in with your password instead.** | Appears only when a Google or Microsoft sign-in can't be connected to an existing password account. | Sign in with your email and password. |
| **We don't recognize this email** | No Uplifter account uses the Google or Microsoft address you tried. | Select **Try a different email** and use the address your club has on file, or **Find your club**. |
| **You have an invitation waiting** | You pressed Google or Microsoft instead of your invitation link. Nothing changed. | Open the invitation email, or choose **Email Code** with that address to have it sent again. |
| **This invitation has expired. Please contact the administrator for a new invitation.** | Staff invitation links last 7 days. | Ask a club admin to press **Send Invite** on your staff profile. |
| **This link is out of date** | A newer invitation replaced it, or your account is already set up. | Open the latest invitation email, or select **Go to Login**. |
| **Access Deactivated** | An admin at that club turned off your staff access. Other clubs are unaffected. | Use **Switch Organization** to open another club you belong to. Only a club admin can reactivate you; a password reset won't. |
| **We could not finish signing you in** | The sign-in didn't carry through. Nothing is wrong with your address. | Try again in a moment. If it keeps happening, contact your club. |

**The one-time "One more thing" page.** After any sign-in method, a staff account that hasn't confirmed its age stops at a page titled **One more thing**. Mostly new staff accounts see it, usually once. Tick **I confirm that I am 18 years of age or older.** and the terms box if shown, then press **Confirm and Continue** (**Agree and Continue** when only the terms are owed). Waivers your club requires can appear there too; the button can't be pressed until they're finished. The dashboard won't open until you're done.

**Related:** [How do I log in to my club dashboard?](/club/get-set-up/log-in-to-dashboard) · [How do I reset my dashboard password?](/club/get-set-up/reset-dashboard-password) · [What happens after I send a staff invitation?](/club/staff-operations/staff-invitation-lifecycle) · [How do I switch between clubs I manage?](/club/get-set-up/switch-between-clubs)