> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I void, reassign or reissue a ticket?

> Fix a ticket after it's sold: change its holder, resend or reissue its link, change how many times it can be used, or void it.

<Note>
  **Must know**

  * **Plan feature and permission.** Needs **Event Ticketing**. Reassigning, reissuing, overriding max uses and voiding need the **Manage Tickets** permission.
  * **Voiding can't be undone.** The ticket stops scanning for good. If it was never used and its type has limited seats, the seat goes back into inventory.
  * **Reissuing breaks the old link.** If a new link is shown, copy it then: it can't be shown again.
</Note>

**Where to find it.** Go to **Registrations > Events**, open the event and select its **Check-in** tab. In the **Tickets** table, search by serial or holder and open the row's **Actions** menu, which also offers **Manual redeem** (or **Check in**). A voided ticket has no actions.

<Steps>
  <Step title="Reassign the holder">
    Choose **Reassign**, offered until the ticket is first used. The **Reassign \[serial]** dialog shows the type and current holder. For an athletes-only type, pick an **Athlete** from your club roster. For general admission, choose **Org athlete** or **Guest name**. The athlete must meet the type's age, level and membership limits and the event's gender rule. Click **Save** to see "Ticket reassigned".
  </Step>

  <Step title="Reissue or resend the ticket">
    Choose **Reissue / resend** and confirm with **Reissue**. A ticket bought with an email address is sent again: "Resend queued - the ticket will be re-emailed shortly." Otherwise the **Ticket reissued** dialog shows the new link once. Copy it with **Copy ticket link**.
  </Step>

  <Step title="Override max uses">
    Choose **Override max uses** to change how many times the ticket can be used. The dialog shows the uses redeemed so far. Enter a new **Max uses**, at least 1 and not below the uses already redeemed, and click **Save**.
  </Step>

  <Step title="Void the ticket">
    Choose **Void** and confirm with **Void ticket**. The row stays in the table with the status **Void**. At the door it scans as "This ticket has been voided.", and staff can't override that.
  </Step>
</Steps>

**The audit log.** Above the Tickets table, the **Audit log** lists each **Void**, **Reissue**, **Reassign** and **Override max** with the time, serial and who made it (**System** if automatic). A reassign also shows the old and new holder. **Load more** shows older entries.

**Export the roster.** **Export roster** downloads a CSV of the event's tickets, voided ones included, with holder, status and uses. Past 10,000 tickets, the file ends with a line saying it was truncated.

**Ticket reports.** **Reports > Ticketing** has **Event Ticket Sales & Check-In** and **Scanner Link Activity**, both needing the **View Tickets** permission. A report that hits its row limit says so.

**Deleting the event.** An event with ticket sales can't be deleted. Deactivate its ticket types instead.

**Related:** [How do I check in ticket holders at the door?](/club/events-competitions/check-in-ticket-holders) · [How do I sell tickets to an event?](/club/events-competitions/sell-tickets-to-an-event) · [How do I run, filter, and export business reports?](/club/money-payouts-accounting/run-and-export-reports) · [How do I edit or delete an event?](/club/events-competitions/edit-or-delete-an-event)