> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Which emails does Uplifter send automatically?

> The receipts, refund notices, invitations, sign-in codes and other emails Uplifter sends outside your notification rules, and what you can change about them.

<Note>
  **Must know**

  * **One list.** About 67 automatic emails (receipts, refunds, invitations, sign-in codes and more) are listed on the **System Rules** tab alongside the built-in notification rules.
  * **Yours to switch off or reword.** Each can be switched off or reworded, with a preview. Switching one off means families (or your admins, for admin alerts) stop getting it.
  * **Links and codes stay.** Emails that carry a sign-in code or an invitation or reset link cannot be saved without that link or code.
  * **Some always use Uplifter's wording.** That covers password resets and sign-in codes sent before Uplifter knows the person's club.
</Note>

**What they are.** Besides your notification rules, Uplifter sends emails straight from events in your club: a checkout, a refund, a chargeback, an invitation, a sign-in. About 67 of them are rows in your built-in rules list, and each starts switched on.

**Where to find them.** Go to **Settings > Communication > Notifications** and open the **System Rules** tab. On an automatic email's row, **Trigger** says in plain words when it goes out and **Recipients** names who gets it.

**Reading them by theme.** The screen shows one flat list; these themes are only a way to read it.

| Theme | Examples |
| - | - |
| Payments and refunds | **Invoice issued**, **Checkout receipt**, **Payment failed**, refund notices, chargeback and dispute alerts to admins, payment method notices, **Balance top-up credited**, Uplifter subscription notices |
| Enrolment, programs and products | **Waivers still pending after enrolment**, **Program application submitted**, **Event ticket purchase**, **Gift card delivered, resent or reassigned** |
| Operations and comms | **Holiday closure**, **Holiday reminder**, contact form emails, **Chat message notification**, **Ask Hero usage alert**, **Ask Hero limit reached** |
| Accounts and access | **Welcome**, invitations, **Password reset**, sign-in codes, account change notices |

**Opening one.** Choose **Edit** from the row's menu (the three dots). The page shows the email's name over **Built-in notification**, then a **When this goes out** card (**Sent to**, **Fires when**, and **Status**, such as "On. Switch it off from the notifications list."), a **Message** card with **Email subject** and **Email body**, and **What families receive**, a preview labelled **Sample with example details**.

**Rewording one.** Edit the subject and body, then click **Save wording** ("Saved. New sends of this email will use your wording."). The row then shows a **Customized** badge. Blocks like the summary table, action buttons and security codes are built by the platform: you can move or remove them, but their contents always match the real record.

**Going back to the original.** After you save your own wording, **Reset to default** appears; it asks you to confirm **Reset to the original wording** and cannot be undone. The full steps are in [How do I edit or turn off a built-in notification?](/club/communications/how-do-i-edit-or-turn-off-a-built-in-notification)

**Some can't be saved without their link or code.** **Guardian invitation**, **Staff invitation**, **Invitation to someone who already has an account**, **Checkout account setup**, **Password reset**, **Two-factor code**, **Email login code** and **Signup verification code** exist to deliver one. An edit that drops it fails with a message such as `"Password reset" cannot be saved without {{resetUrl}} - that is what the email exists to deliver.`

**Switching one off.** Open the row's menu and choose **Disable**, or **Enable** to turn it back on. Only that switch stops an email. Who receives each email is fixed: **Sent to** shows it, such as "The guardian the invoice is billed to".

**Nothing replaces a switched-off email.** Switching off **Chat message notification**, for example, stops chat email to families: a **Web & Email** chat message to a family then fails with "Chat email notifications to families are switched off in Notifications settings." Staff and coaches still get chat email. Switching off **Checkout receipt** also blocks **Resend receipt** on an invoice.

**Some go out before Uplifter knows your club.** Password resets requested from the sign-in page, sign-in codes and notices to an unknown email address are sent before Uplifter knows the person's club. They always send, with Uplifter's own wording, whatever you set. A reset you send with **Send Password Reset** on a staff member does follow your settings.

**Some depend on a plan feature.** Emails for event tickets, gift cards, program applications, drop-in waitlists and Ask Hero only matter when your club has that feature, and join your list once it does.

**Checking what was sent.** Most of these emails do not appear in **Notification Logs** at the bottom of the page; **Invoice issued** is the exception.

**Related:** [How do I edit or turn off a built-in notification?](/club/communications/how-do-i-edit-or-turn-off-a-built-in-notification) · [What are notification rules and reminders?](/club/communications/what-are-notification-rules-and-reminders) · [What are the chat channels, and what are their limits?](/club/communications/what-are-the-chat-channels-and-their-limits) · [What notifications and emails will I receive?](/families/families-following/notifications-and-emails-you-receive)