> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I set a guardian to Inactive, or remove them from my club?

> Set a guardian Inactive or Suspended from the status menu on their profile, or remove them from your club with Remove guardian.

<Note>
  **Must know**

  * **Status applies to your club only.** Set a guardian **Inactive** or **Suspended** from the status menu at the top of their profile. It stops all of your club's emails and texts to them, receipts included, but not their billing.
  * **No new invoices while they're Inactive or Suspended.** You can't create an invoice for them until you set them **Active** again.
  * **Removing can't be undone.** **Remove guardian** needs **Delete Families** and asks you to type their name. It's greyed out while they have active records, such as enrollments or open invoices.
  * **Removing keeps their history.** Their account, paid invoices and payment history are kept. They're unlinked from your athletes.
</Note>

**Which one to use.** A status change keeps every record and can be switched back at any time, so use it to stop contacting a family for now. **Remove guardian** takes them out of your club for good.

<Steps>
  <Step title="Open the guardian">
    Go to **Athletes > Guardians** and open the guardian.
  </Step>

  <Step title="Choose a status">
    In the status menu beside **Actions**, choose **Active**, **Inactive** or **Suspended**. You see a confirmation such as **Status set to inactive**.
  </Step>
</Steps>

**Who can change it.** Changing the status needs **Edit Families**. An invited guardian shows **Invited** in that menu, and **Actions** offers **Resend invite** and **Revoke invite** instead of **Remove guardian**. A guardian who is also on your staff can't be changed here: you see "This user is a staff member. Manage their status from the Staff page."

**What Inactive and Suspended do.** Both stop your club's emails and texts to that guardian. Other clubs they belong to, and Uplifter's own account emails, are unaffected. Both also disable **Create invoice** on their **Billing** tab, with "This account is inactive - reactivate it to create invoices" (or "suspended"). Setting them **Active** again restores both.

**Billing keeps running.** Inactive and Suspended don't cancel enrollments, recurring charges or payment plan installments: they keep charging the saved card, and the family gets no receipt or failed-payment email while the status is set. Cancel or pause those first ([manage enrollments](/club/athletes-families/how-do-i-manage-program-enrollments), [pause or cancel a recurring charge](/club/payments-checkout/pause-resume-cancel-recurring-charge)).

**Finding inactive guardians.** The **Guardians** list starts on **Active** and **Invited**. Open **Filters** and add **Inactive** or **Suspended** under **Status** to see them.

**Removing a guardian.** This needs **Delete Families**.

<Steps>
  <Step title="Choose Remove guardian">
    Open **Actions** on the guardian's profile, or the **⋯** row menu on the **Guardians** list, and choose **Remove guardian**.
  </Step>

  <Step title="Type their name">
    The **Remove \[name]?** dialog explains that their account, paid invoices and payment history are preserved, and that this can't be undone. Type the guardian's name, then select **Remove guardian**.
  </Step>

  <Step title="Check the confirmation">
    You see **\[name] removed from this organization.**
  </Step>
</Steps>

**Why Remove guardian is greyed out.** While the guardian has anything active at your club, hovering it shows **Can't remove - active records:** with a count for each kind: active or paused enrollments, waitlisted enrollments, pending program applications, active memberships, active passes, open invoices (drafts count too), pending payments, active recurring charges, upcoming bookings, active registration queue spots, gift cards with remaining balance, punch cards with remaining punches, and athletes shared with another club. Finish, cancel or settle those first. Finished history (completed, cancelled, expired or paid records) never blocks removal.

**Related:** [What's on a guardian's profile?](/club/athletes-families/whats-on-a-guardian-profile) · [How do I search and filter the Guardians list?](/club/athletes-families/how-do-i-search-and-filter-guardians) · [How do I add or invite a guardian?](/club/athletes-families/how-do-i-add-or-invite-a-guardian) · [How do I merge duplicate athlete or guardian profiles?](/club/athletes-families/how-do-i-merge-duplicate-profiles)