> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How is Ask Hero turned on or off for my organization?

> Ask Hero is enabled per organization by Uplifter rather than as a self-serve plan feature, because it carries metered AI billing that shouldn't be switched on without your consent.

<Note>
  **Must know**

  * Ask Hero is enabled **per organization by Uplifter**, not tied to your plan — specifically because it carries metered AI billing, so it's never switched on without your consent.
  * Admins can't self-toggle the feature from settings. You control spend limits and overage, but enabling or disabling Hero itself goes through Uplifter.
  * When Ask Hero is off, the launcher bubble disappears and Hero won't respond to requests.
  * File analysis (the code sandbox) is part of Ask Hero and can additionally be paused globally by Uplifter.
</Note>

Unlike most features, Ask Hero isn't something you switch on yourself from settings. Because it carries usage-based AI billing, it's turned on for your organization by Uplifter — so it's never enabled without your agreement.

## Who controls what

* **Turning Ask Hero on or off** — handled by Uplifter, at the organization level. If you'd like it enabled (or disabled), reach out and it's arranged for you.
* **Controlling spend** — this part is yours. Admins set the monthly spend limit, decide whether to allow billed overage, and choose the alert threshold. See the spend-limit article for how.

## What changes when it's off

If Ask Hero isn't enabled for your organization, the floating **Sparkles** launcher doesn't appear anywhere in the dashboard, and Hero won't respond to requests. Turning the feature off doesn't delete anything — your past chats are kept and become available again if it's re-enabled.

## About file analysis

The ability to run code over uploaded files (the secure sandbox) is part of Ask Hero. On top of the per-organization setting, Uplifter can pause that file-analysis capability globally if needed; the rest of Hero keeps working when that happens.

**Related:** [How is Ask Hero usage billed, and where do I see it?](/club/ask-hero/hero-usage-and-billing) · [How do I set a spend limit or allow Hero to bill overage?](/club/ask-hero/set-hero-spend-limit-overage) · [What is Ask Hero and where do I find it?](/club/ask-hero/what-is-ask-hero)